Warranty & Repairs

Support beyond the purchase

Practical support when something is not right. Asgard Accessories, operated by ASGARD ENTERPRISES, provides a one-year limited warranty for manufacturing defects on orders placed from 9 September 2026.

One year of defect coverage

Coverage runs for one year from your original order date and applies to faults in materials or workmanship under normal intended use. A repair or replacement does not restart this period.

  • Faulty zippers, buckles, clasps or other functional hardware.
  • Stitching or seams that fail because of a manufacturing fault.
  • Handles, straps or lining that separate prematurely due to faulty construction.
  • Other manufacturing defects that affect normal use.

Natural wear and accidental damage

Normal patina, softening, grain and colour variations, surface scuffs and everyday wear are not manufacturing defects. Coverage excludes damage caused by accidents, overloading, misuse, water exposure, improper care or unauthorized alterations.

Start a claim in three steps

  1. Email support@asgardaccessories.com with your order number and a description of the issue.
  2. Include clear photographs of the whole item and the affected area.
  3. Wait for our assessment and instructions before arranging a repair or sending anything back.

We aim to review complete warranty requests within seven business days. After assessment, we will explain the proposed solution, which may be a repair, replacement part or replacement item, subject to your applicable consumer rights. Any local repair must be approved by us in writing before costs are incurred.

Postage and timing

We pay approved return postage for confirmed manufacturing defects and the cost of sending an approved repair or replacement back to you. We provide the return address and postage arrangements after your request is approved. Completion estimates are provided with the proposed solution and depend on the work and availability of parts; we will advise you of delays.

Earlier purchases

Orders placed before 9 September 2026 retain the warranty or guarantee offered at the time of purchase, including any applicable lifetime repair guarantee. Contact us with your order details so we can apply the appropriate coverage. This updated policy does not reduce those earlier commitments.

Returns and ongoing care

For change-of-mind returns, eligibility and refunds, see our Return and Refund Policy. Customers pay postage for eligible change-of-mind returns. Our Leather Care guide explains everyday maintenance. This voluntary warranty is additional to any rights that cannot be excluded under applicable law.