Lifetime Guarantee

Our lifetime repair guarantee covers defects in the materials or craftsmanship of your Asgard product. If a product fails because of how it was made, we will repair it at no cost to you, with no time limit.

What the guarantee covers

Stitching that comes undone or unravels.
Buckles, zippers, clasps or rivets that fail under normal use.
Seam separation or structural failure.
Leather defects, such as unusual cracking or delamination not caused by misuse.
Lining failures or interior construction issues.

What is not covered

Normal wear and patina: natural softening, darkening and changes from use.
Accidental damage: cuts, burns, punctures, spills, chemicals or extreme conditions.
Improper care: damage from harsh chemicals, excessive heat or prolonged soaking.
Unauthorized modifications: alterations or repairs by someone other than our team.
Cosmetic wear: surface scratches, minor scuffs and colour variations from regular use.

Start a repair request

Email support@asgardaccessories.com with the subject Repair Request.
Include your order number or approximate purchase date.
Attach photographs showing the whole item and close-ups of the issue.
Wait for our assessment and shipping instructions before sending your item.

We respond within 48 hours with our assessment and next steps. In most cases, we provide a prepaid shipping label to send the item to our workshop. Repairs typically take 2–4 weeks after receipt, depending on the work required. We will keep you updated and ship the repaired product back at no charge.

Repairs outside the guarantee

We also offer paid repair services for Asgard products with issues outside this coverage. Contact us with photographs so we can discuss the options and cost before work begins.

Care, returns & refunds

Visit our Leather Care guide for everyday maintenance. This page explains repair coverage; for returning a purchase or requesting a refund, read our Return and Refund Policy.