FAQ
Find help with choosing a bag, delivery, personalization and returns. For order-specific questions, contact our team with your order number.
Orders & delivery
How much is shipping?
Free standard shipping is available to supported destinations with no minimum order value. Available express options and any applicable charges are shown at checkout. See our Shipping Policy for full details.
When will my order arrive?
Processing typically takes 24–48 hours. After dispatch, estimated delivery is 3–5 business days within India and 7–14 business days internationally. Estimates can vary with the destination, carrier and customs processing.
How do I track an order?
Check your shipping confirmation for tracking details. If you need help, email support@asgardaccessories.com with your order number and the email address used at checkout.
Can I change or cancel an order?
Contact us as soon as possible. We will check the order status and available options; changes cannot be guaranteed once preparation or dispatch is underway.
Are customs duties included?
Import duties and taxes may apply depending on the destination. These are the recipient’s responsibility where applicable. Review checkout and our shipping policy before placing your order.
Choosing your product
Will my laptop or camera fit?
Compare your equipment’s full width, height and depth with the bag’s stated dimensions and compartment details. A laptop’s screen size alone does not confirm fit. If measurements are missing, ask us before ordering.
What materials are used?
Materials vary by design. Read the individual listing for its leather type, lining, hardware and any canvas components. Natural leather can vary in tone and markings, and its appearance may change with use.
Is personalization available?
Selected products offer personalization. Follow the options and instructions on that product page, and contact us before ordering if you need to confirm a custom request. Personalized items are excluded from standard returns.
What is included in a set?
Check the product title, description and selected option for included bags, wallets, journals or other accessories. Props shown in lifestyle photographs are not included unless the listing says so.
Returns & repairs
Can I return my order?
Eligible unused items can be requested for return within 30 days of delivery, subject to the Return and Refund Policy. Personalized products, sale items and gift cards are excluded from standard returns. Contact us before sending anything back.
What if my item arrives damaged or incorrect?
Inspect your order on arrival and contact us promptly with your order number, photographs and a description of the issue so we can review it.
How do exchanges and refunds work?
Follow the approval and return instructions in our Return and Refund Policy. That policy explains exchanges, inspection and refund timing.
How do I request a repair?
See the Lifetime Repair Guarantee for coverage and exclusions. Email your order number and clear photographs to our team before shipping an item for assessment.
Care & contact
How should I care for leather?
Wipe gently with a soft, dry cloth, avoid soaking and direct heat, and test suitable care products on a hidden area first. Read our Leather Care guide for more guidance.
Where are Asgard products made?
Asgard Accessories works with leather artisans in Jodhpur, Rajasthan, India. Explore Our Story to learn more.
How can I contact you?
Email support@asgardaccessories.com or use our contact page. We typically reply within 24–48 hours. For wholesale, press or collaboration enquiries, include a short outline of your request.